5 Ways to Wow Your Home Services Customers After the Sale
- knowing zilch about your shop
- to knowing you exist
- to deciding you’re the right people for the job.
5 Simple Ideas to Wow Home Services Customers
Offer ricidulously excellent customer service.
- Show up on time.
- Don’t park in the driveway.
- Look clean and professional.
- Introduce yourself and ask, “May I come in”?
- Protect your customers’ floors: Wear booties and lay your tools out on a mat or towel. In the era of COVID, this also includes masks.
- Tell your customers what you’re looking for, explain your findings, and answer their questions politely and patiently.
- Add any bit of value you can: “I noticed your sink was dripping a bit, so I tightened that up for you.”
- Clean up before asking for payment. When possible, make your work area better than you found it.
- Ask if there's anything else you can do to help them have a 5-star experience. Once they're happy, ask for a review on Google!
- Make sure they know how to reach you if they have any questions.
Follow-up with customers after service calls.
Make things right.
Surprise and delight—not over the holidays.
- Send a hand-written note to say thanks for their business. Bonus points for including a coupon.
- Mail a birthday card.
- Make a donation to an organization your customer cares about in their honor.
- Record a brief “thank you” video and send it via email. (Or, if the customer reached out to you on Facebook, that works, too.)
Pay Attention
- Do they have a dog? Make a note to bring dog treats next time.
- Did they mention their daughter will be graduating this year? Make a note to send a card in June.
- Do they have St. Louis Cardinals memorabilia laying around? Make a note to use a Cardinals notecard when you send a thank you.
- Did they talk about their upcoming vacation? Make a note to send them some links with the top-rated restaurants at their destination.
Customer Service is Marketing
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